Tuesday, August 24, 2004

Medical Dictation Outsourcing

The Daily Mail reports on hospitals in London which have outsourced their medical dictation services. The doctors speak into a recording device. The files are sent to a company for dictation which forwards the files to India for the final transcripts. The concept sounds all well and good, but the people in India need more training or the outsourcing needs to be reigned in. More alarming than the amusing anecdotes ("below the knee" transcribed as "baloney") are the ones that are generally being caught by the GPs where the amount of dosage a patient receives for a certain drug is mistyped. Let's hope that North American hospitals don't follow this path right away. Can you see the lawsuit coming?

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